Refund and Returns Policy
If you received damaged or defective medication or the company shipped the incorrect product, we will resend your order free of charge.
The quality of our products is beyond exceptional, but if you are not satisfied with it, contact our Customer Care Specialists.
In case your pills are damaged, we will resend you a new package free of charge.
Be informed that International rules strictly prohibit the return of medications.
How long will it take to process my refund?
Once you’ve told our Customer Care team that you are returning the goods, you have a legal duty to keep them in good condition and return them at your expense. We aim to process your refund within 24 hours of receiving the returned goods. However, it can take up to 3-5 days to receive the refund, which will be made by the payment method you used to pay for the goods.
We can deduct an amount from the refund to reflect any loss of value of the goods. This deduction may be equal to the total cost of the goods if the loss in value results from unnecessary handling by you. The extent to which you can handle goods is the same as if you were assessing them in a shop before buying them.
Under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2014, we will refund the total amount you paid for the goods, including the basic delivery charge, within 90 days of you telling our Customer Care team about the return or providing proof that you have returned the goods, whichever is earlier.